❓ Frequently Asked Questions
🛡️ What Types of Insurance Do You Offer?
Regulated Insurance Broker You Can Trust
The A2 Insurance Centre Ltd is an independent, regulated insurance broker providing competitive quotations and tailored cover for both personal and business clients.
We specialise in arranging a wide range of insurance products, including:
🚕 Taxi Insurance
🚖 Fleet Insurance
🚛 Haulage Insurance
🚗 Motor Insurance
🚐 Van Insurance
🏠 Home Insurance
🏪 Shop Insurance
🏢 Business Insurance
⚖️ Liability Insurance
🛡️ Excess Protection Insurance
⚖️ Legal Cover
🔧 RAC Breakdown Cover
🚘 Driving Tuition Insurance
🚕 Guaranteed Taxi Hire – In the event of a fault claim, we can arrange a replacement vehicle for up to 28 days, helping you stay on the road and earning.
…and many other specialist insurance solutions.
Our experienced team works with a trusted panel of leading insurers, ensuring you receive the right cover at the right price—tailored to your individual needs.
The A2 Insurance Centre Ltd is authorised and regulated by the Financial Conduct Authority (FCA No. 433178).
💬 How Can I Get a Quote?
Get a Quote Today
Getting a quote with The A2 Insurance Centre Ltd is quick and easy.
You can contact our friendly team:
📞 By phone for immediate assistance
💻 Online via our website by submitting a call-back request
📧 By email, and a member of our team will respond promptly
Our experienced advisers are on hand to discuss your requirements and provide competitive quotations tailored to your needs.
🚨 How Do Claims Work?
How Do Claims Work?
Process To Follow: Having a claim
⚠️ Making a Claim
Follow these steps to ensure your claim is handled quickly and efficiently.
1️⃣ Ensure Safety First
Make sure everyone involved is safe.
Contact emergency services immediately if necessary.
2️⃣ Gather Important Information
Collect all relevant details:
Names, addresses, and contact numbers
Vehicle registrations (if applicable)
Witness information
Photographs of the scene
3️⃣ Do Not Admit Liability
Do not admit fault or liability at the scene.
Exchange details and inform us as soon as possible.
4️⃣ Contact Us Promptly
During office hours: notify us within 24–48 hours so we can guide you to the correct claims team.
Outside office hours: follow the “Having a Claim Process” instructions below.
5️⃣ Provide Full Details
Be ready to provide accurate and complete information to avoid delays in processing your claim.
🚗 Motor Claims
If you are involved in a motor accident or incident:
You must report it within 24 hours to avoid a possible increase in your policy excess.
Full details are in your policy documentation and emails.
🔐 Important: It is your choice who you contact to report a claim. Noting we do not deal with claims ourselves, this is handled by your Insurer or claims management company. Guidance is below:
Fault, Windscreen, Fire & Theft Claims:
Contact your insurance company directly (phone number in your policy documents).
Alternatively, search online: "Insurer Name" + claims number.
During office hours and unsure? Call us on 01634 855995.
For All Non Fault Motor Claims via you Legal Cover with (Kindertons & Sovereign Claims):
If you purchased legal cover through Kindertons or Sovereign Claims, they will:
Take full details of the incident
Provide a replacement vehicle (for non-fault claims)
Recover uninsured losses from the third party
Notify your insurer of the claim
⚠️ Important: Always inform them of your actual insurance company to prevent delays or additional excess charges.
Telephone: 01372 840 395 (Press 1 for new claims)
🏠 Claims for Other Policies
For Home, Shop, Property, Liability, or other insurance types:
Refer to your policy documentation for claims contact numbers.
You can also search online: "Insurance Company Name + claims number".
ℹ️ Important Information
The A2 Insurance Centre Ltd does not directly handle claims.
Claims are managed by your insurer’s claims department or Kindertons & Sovereign Claims where applicable.
We are always happy to guide you if you are unsure who to contact.
📞 Need Guidance?
Contact us: 01634 855995
❓ Can I Cancel My Policy?
✔️ Yes — you can cancel your policy at any time.
💡 Important Information
💷 Cancellation charges may applyThis can include insurer cancellation fees
Any outstanding premium or finance balance
📞 Before You Cancel
We recommend contacting our team first so we can provide you with a no-obligation cancellation quotation.
📊 See exactly what costs may be involved
🔒 Your policy will remain active while you decide
🤝 We're Here to Help
Our team will:
📝 Explain the full cancellation process
❓ Answer any questions you may have
✔️ Help you make an informed decision
⭐ What Makes Our Service Special?
At The A2 Insurance Centre Ltd, we pride ourselves on delivering a truly personal service.
👤 Personal Approach
🤝 We take the time to understand your individual circumstances
🎯 We recommend the right cover for your needs — not just the cheapest option
🧠 Expert Guidance
👔 Experienced and professional team
📊 Tailored advice based on your situation
✔️ Support you can trust at every stage
💬 Clear & Honest Communication
🗣️ We explain everything in plain English
❓ We answer your questions honestly
🔍 We make sure you fully understand your cover
💙 Customer-First Service
📞 Dedicated, ongoing support
🛡️ We go beyond just arranging a policy
⭐ Focused on giving you confidence and peace of mind