What to do if you have a claim

Having a claim

Having any type of claim, can be a daunting time, though to help in this process, please read the below.

If you have a claim/accident on a motor vehicle please report this within 24 hours of the incident to avoid possible increase in your policy excess.
Further details of this will be in the paper work and emails sent to you.

For all motor claims please call your actual insurance company, the telephone number to call will be in your paper work sent to you. 

Alternatively, through the Legal Cover you purchased with Kindertons and Sovereign claims company, they can deal with all motor claims, as part of the Legal Cover you purchased; they will take full details down of the claim, and if the claim is not your fault and you have the other parties details, offer you another vehicle to use and also, claim back other losses from the other party (3 rd Party),  Also, will notify your actual insurance company of the claim, though PLEASE LET THEM KNOW WHO YOUR ACTUAL INSURANCE COMPANY IS, as without this they cannot inform your insurers and extra excess may apply, due to a delay in letting them know. 

Kindertons and Sovereign  claims, telephone number is 01372 840 395 pressing 1 for new claims.

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If you have a claim on any other policy, like House, Shop or liability, to name a few. Please check the paper work we sent to you as the claims contact number will be on there.

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Lastly, just to let you know, we as your insurance broker do not deal with claims, this is dealt with by the claims team at the insurers or Kindertons and Sovereign claims and any updates can be obtained via them, though are happy to direct you accordingly.